We are confident that you will love your product, but we understand shopping online comes with it's challenges. And we get it - sometimes you want to feel the fabric, try it on and make sure it is right for you. 

If you are not entirely happy with the product you have received, you may return it to us and we will issue you with a refund. 

  • Items must be returned within 30 days
  • Products must be in new, unused condition in the protective dust bag¬†with the tag attached.
  • Items are shipped back to ARCH bags at buyers cost
  • The original shipping costs¬†of the order¬†are non refundable¬†
  • If you have received a free gift with purchase through our promotions due to spending over a threshold and by returning items in your order the order total to¬†falls below the threshold, the free gift needs to be returned. Alternatively, the price of the gift will be deducted from your refund.¬†

Here at ARCH bags we pride ourselves on quality and check all products for faults or damage before they are dispatched. In the unlikely event that a fault has been overlooked - please contact us, we would love to help. 

To return your items please email us and we will provide you with the address and return instructions