I bought an ARCH bag and changing mat clutch for my friend for her baby shower. She picked out the bag and I splurged and got her the matching clutch because having a baby during a pandemic is hard. Ordering was super easy. When I got the confirmation email I was surprised the email was from an actual person. I wasn't sure if I was ordering from a big company fronting as a small business. But when I saw I could send a return email, I knew this business was for real. My purchase came super quick. When I inspected the bag and clutch I bought I was so impressed with the quality. The material is very durable. The colors and size were exactly as they looked on the website. I had a baby last year and now I want the same bag and clutch I bought for my friend! My husband was also impressed and asked if he thought people would notice the bag was also a diaper bag if he bought one for work. ;) To say I was delighted with my purchase would be an understatement. And, by the way, my friend LOVES her ARCH bag and clutch. This is her 3rd baby and says this is the best bag she's had by far!